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Frequently Asked Questions


How do I check my supplemental print quota?

  • Users are allowed to print 20 pages of black printing per week.
  • Balances are reset at 6 A.M. on Sunday morning.
  • Click here to check your balance

How do I print to PawPrints?

  • Select Run from the Start menu or click windows key and r key.
  • Enter \\10.4.21.57\PAWPrints in the Open field. (For color printing, use \\10.4.21.57\PAWPrintscolor)
  • Click OK.
  • Please wait, a prompt will appear, then you will be requested to "Enter Network Password". You will need to precede your CIS username with the CIS domain name (ad) in the form: "ad\joeuser", and provide your associated password, not your engineering username/password.
  • Do not forget to use "ad\" before your CIS username - this designates the CIS domain instead of the engineering domain!!
  • Confirm that the "Remember my credentials" checkbox is checked, and click OK. If you do this, you will only need to connect to Pawprints and Pawprintscolor once, unless your profile is reset.



  • You will get the following error after you enter your Brown University credential successfully:



  • Either click OK or X to close the message, BOTH pawprints and pawprintscolor will be installed with the correct preference settings at once (no need to connect to another one.)
  • A window with the PAWPrints print queue will appear on your desktop. This permits you to view all queued print jobs that have not been released for printing.

 

Duplex printing using Windows:

  • Select PAWPrints from your Printers and Faxes control panel (Start..Printers and Faxes)
  • Right-click on PAWPrints and select Properties from the quick menu.
  • Click on the Printing Preferences button.
  • Under the Layout tab in the Print on Both Sides section, select Flip on long edge.
  • Click Apply to confirm your duplex print setting.
  • Click OK to close the PAWPrints Properties dialog box.

NOTE: Duplex printing will be your default print setting. Remember to select None in the Print on Both Sides section of the print properties dialog box when you want to print single-sided pages.

 

To print to the Brown PAWPrints queue:

  • Open the document you wish to print.
  • Preview first to make sure the page is set up correctly for printing and you print only what you need. Click Print.
  • Select Print from the File menu.
  • When the print dialog box appears, customize your print options (if needed) and click Print.
  • Your print job will appear in the print queue, viewable on your desktop.

 

Releasing your print job to a Printer:

  • To release your pages to a printer, go to the print release station and follow the print release instructions below. Print release stations are located adjacent to the cluster printers.
  • Login with your Brown username and password, and then SWIPE your Brown ID when prompted.
  • Select the print job(s) from the PAWPrint queue that you wish to release to the printer.
  • From the list of pending print requests, click on one. The number of sheets, associated cost, and your remaining balance will be displayed for your review. Selecting your print job enables the "Print" and "Delete" buttons.
  • Use the delete button to remove a selected job from the PAWPrint queue.
  • Select the jobs you wish to print and click on the Print button. A fee of $.07 per single-sided page and $.10 per double-sided page will be deducted from your card.
  • Go directly to the printer to collect your output, as it will not have a banner page. Note that any job held in the queue for more than 24 hours is automatically deleted.

 

Please note:

  • The remaining PawPrints or Bear Bucks balance must be sufficient to cover the cost of the selected job or it will not print.
  • Take care when deleting. You will not be offered a confirmation step. Once deleted, it is permanently removed.

 

Reimbursement Policy:

CIS and the Library will reprint a document if the reason it did not print, or was smudged during printing, was due to a mechanical problem with the printer or a problem with the PAW Prints software. Reprints will not be issued to users who print the wrong document or have their document incorrectly formatted. Users must include the print output with any request for a reprint or reimbursement due to unacceptable print quality.

 

To obtain a reprint or reimbursement, either:

Approach a CIS lab consultant or Reference Librarian with your output and request a free reprint.

If a CIS lab consultant or Reference Librarian is not available, take your output to the CIS Help Desk in the CIT and complete a reimbursement request form for a reprint/refund. NOTE: Cluster printers are configured to cease printing if the toner levels are too low to produce an acceptable print image.

 

Is printing no longer free?

Under Pawprints, undergraduates and graduate students receive a $30 credit for printing at the beginning of each academic year. This will cover 600 pages of duplex printing. Until you exceed this credit, printing does not cost you money, as it is covered by this yearly credit. (It does cost the University money, however, so please conserve where you can.) Once you exceed that credit, either by printing in excess of 600 duplex pages or by printing some combination of color and black & white, you will need to use Bear Bucks to print. Printing costs are 7 cents per single sided print, 10 cents for duplex in black and white; 25 cents per single sided print, 40 cents for duplex in color.

My profile was reset – what do I do to recover?

Restoring Desktop

Move all items from U:\Previous Desktop to your Desktop. After moving these items delete the Previous Desktop folder.

Restoring Firefox Bookmarks

With Firefox running, click on Bookmarks/Manage Bookmarks... A new window opens, click File/import... Navigate to U: \bookmarkbackups folder and choose the date you want to restore.

Restoring IE Favorite

Copy U:\Favorites to D:\Users\\Favorites. Select "Yes" to overwrite current settings.

Emptying Recycle Bin

Also, you should empty your recycle bin; this can cause space issues as well. Please let us know if this solved the problem.

Restoring Pawprints configuration

If you have configured Pawprints on your account, you will have to repeat that process for access to pawprints because of your profile reset. Click here for instructions.

I'm new to Engineering, what's my username and password?

  • Only students registered for engineering courses have access to the computing facilities.
  • The logon name is generated from the first six characters of the student's last name appended by the first and second initial (if provided), removing spaces and quotes.
    • For example, for student Christopher T. McDowell, the username would be mcdowect.
  • The initial password is your Banner ID prefixed with the first letter of your last name and with a lower case 'b'.
    • For example, for our student Christopher T. McDowell with Banner ID B123456, the initial password would be Mb123456.
  • You'll be prompted to change your password after you've successfully logged on for the first time.

Password Criteria

  • At least 8 characters long
  • Not one of your previous 3 passwords
  • Do not contain all or part of the user's account name.
  • Contain characters from three of the following four categories: English uppercase characters (A through Z).
  • English lowercase characters (a through z).
  • Base-10 digits (0 through 9).
  • Non-alphanumeric (for example, !, $, #, %). extended ASCII, symbolic, or linguistic characters.

I've forgotten my password, how can I reset it?

  • Bring your Brown ID to Pat Capece on the 7 North (left off the elevator, first workstation) she can reset your password.
    • If Pat is not available please see Diane Felber 6 South (first workstation), or Peggy Mercurio 6 South (second workstation)

I need to change my password, what are the password requirements??

  • Password Criteria
    • At least 8 characters long
    • Not one of your previous 3 passwords
    • Do not contain all or part of the user's account name.
    • Contain characters from three of the following four categories: English uppercase characters (A through Z).
    • English lowercase characters (a through z).
    • Base-10 digits (0 through 9).
    • Non-alphanumeric (for example, !, $, #, %). extended ASCII, symbolic, or linguistic characters.

Why am I getting disk usage errors?

  • You may be over your disk space.
    • The space quota is 1GB.
    • To reduce your profile storage size:
      • delete everything in your download folder, D:\Users\your_username\Downloads
      • Empty Recycle bin
    • If you are still getting disk space errors you may have a corrupt profile.

How long is the data in my account preserved?

  • Your account data is retained for 1 year from the last day of your last engineering class.
  • If you take at least one engineering class each year, your data will be kept until you graduate. You should copy your data to a drive of your own at that point, but if you need to recover data, it will be possible until one year from the last day of your last engineering class.
  • For example, if your last engineering class ended on May 7, 2011, and you graduated, your engineering account will be deactivated in October of 2011, however your data would still be recoverable until May 7, 2012.

 

Where is the Lost and Found?

  • Items left in the lab will be brought to the 3rd floor.
    • See Tina Trahan for assistance.

 

What software is running in the lab?

  • Adobe FlashPlayer
  • Apple iTunes/Quicktime
  • Microsoft Office 2010
  • Microsoft Visio 2010
  • Microsoft Project 2010
  • Adobe Suite CS5
  • Adobe Reader 10
  • Adobe Acrobat 9
  • Microsoft Visual Studio 2010
  • Exceed 2007
  • Matlab 2012a
  • Maple 16
  • Mathematica 8.04
  • PCTeX v6
  • Tecplot 2012r1
  • S. EDA Tools 2012
  • 7-Zip
  • Agilent 16.1
  • Aldec 9.1
  • Altera 9.0
  • Xilinx v14
  • InstalCal
  • Pentalogix
  • Tanner 15.22
  • ActivePerl-5.14.2.1402
  • Microchip MPlab
  • SSH
  • XFoil
  • Firefox 10.0.3esr
  • SolidWorks 2012
  • PTC ProDesktop 8.0
  • Creo 1.0
  • COMSOL 4.3
  • FactSage 6.3
  • Bentley PondPack v8.11
  • Bentley CulvertMaster v8.11
  • Bentley FlowMaster v8.11
  • Bentley SewerCAD v8.11
  • Bentley StormCAD v8.11
  • Bentley WaterCAD v8.11
  • Bentley WaterGEMS v8.11
  • Bentley RAM v8i
  • LINGO 13.0
  • Sap2000 V15
  • ImageJ
  • Filemaker Pro Advanced 10v3
  • Abaqus V6.10
  • Mentor Graphics PADS 9.4.1
  • Mentor Graphics ModelSim 10.1B
  • Mentor Graphics LP Wizard 10.3.1.
  • Python-2.7.3 (Numpy, Scipy, matplotlib)